Politique de remboursement
We want you to feel safe shopping with us! Please read our policy carefully to understand your rights and how we handle returns.
🛠 Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, you are eligible for a full refund or a free replacement.
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No return is required for these cases.
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Action Needed: Please contact us within 7 days of delivery.
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Requirement: Provide clear photos of the issue and your order number.
🔁 Returns for Personal Reasons
(Change of mind, wrong size, or wrong color)
If the item doesn't fit or you've simply changed your mind, you can return it within 30 days of delivery.
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Condition: Items must be unused, in original packaging, and in the same condition as received.
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Shipping Costs: Return shipping fees are the responsibility of the customer.
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Restocking Fee: A 10% fee will be deducted from the refund to cover inspection and repackaging costs.
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Refund Process: Refunds are issued after we receive and inspect the returned item.
📩 How to Request a Refund or Return
To start a request, please follow these steps:
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Email us at: support@tinify.shop
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Include Details: Your order number and clear photos (if the item is damaged or incorrect).
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Get Instructions: For personal returns, we will provide you with the correct return mail address via email.
⚠️ Important Notes
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Original Shipping: Please note that original shipping fees are non-refundable.
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Processing Time: Once approved, your refund will be processed back to your original payment method within 5–10 business days.
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Method: Returns are accepted by mail only. Please do not ship items back without contacting us first.